General Terms & Conditions

Last updated: February 2026
Organizer / Seller: Planet Snorkeling Inc., 535 N Pompeo Av, Crystal River, Florida 34429, USA. Seller of Travel No. ST43030
Contact: office@planet-snorkeling.com / +1 (863) 250-1230

1) Definitions

• “Planet Snorkeling”, “we”, “us”, “our”: Planet Snorkeling Inc.
• “Client”: the person who books and/or pays.
• “Participant”: any person taking part in the Trip.
• “Trip”: any expedition, stay, cruise, itinerary, small-group or custom trip, and any related services sold by Planet Snorkeling.
• “Trip Description” : trip-specific information published online at the time of booking (dates, itinerary, price, inclusions/exclusions, payment schedule, cancellation terms, any minimum number of participants, equipment requirements, etc.).
• “Suppliers”: independent third parties (hotels, liveaboard/cruise operators, carriers, local guides, etc.).

2) Scope and Contract Documents

2.1. These Terms & Conditions apply to any booking, whether for a small-group Trip or a custom Trip.

2.2. The contract consists of: (i) these Terms & Conditions, (ii) the Trip Description, (iii) the booking confirmation / invoice / booking summary, (iv) any information and forms requested (passport, health, flights, etc.), and (v) where applicable, the Suppliers’ terms and conditions.

2.3. Order of priority in the event of a conflict:
(1) Trip Description → (2) General Terms & Conditions → (3) “safety/risks” documents (waiver, briefings, safety rules) for those aspects → (4) Suppliers’ terms and conditions.

3) Booking, Acceptance and Formation of the Contract

3.1. The Client books online (or in writing for certain Trips if agreed in advance with Planet Snorkeling).

3.2. Acceptance: at payment/checkout, the Client confirms they have read and accepted these Terms & Conditions and the Trip Description via a checkbox or any equivalent mechanism.

3.3. The booking becomes binding when: (i) acceptance is given, (ii) the required payment (deposit or full payment) is received, and (iii) a confirmation is issued.

3.4. A person booking on behalf of a group represents that they have the necessary authority and undertakes to provide all essential information (Terms & Conditions, Trip Description, health/safety requirements, etc.) to all Participants.

4) Price, Currency, Taxes, Accuracy of Information

4.1. Prices, currencies, taxes and applicable fees are those shown in the Trip Description and/or the confirmation.

4.2. Descriptions, photos, indicative prices and availability may change; the version that is binding is the one presented and accepted at the time of booking (Trip Description + confirmation).

5) Payment

5.1. Unless stated otherwise, payment is made online via WeTravel (or another payment provider specified).

5.2. The payment schedule (deposit / balance / due dates) is defined in the Trip Description.

5.3. In the event of late payment, Planet Snorkeling may suspend and/or cancel the booking after a written notice of default remains without effect. If the booking is cancelled for non-payment, amounts already paid may be retained in accordance with the cancellation terms set out in the Trip Description.

5.4. Unless stated otherwise, bank fees, FX fees, wire fees and intermediary commissions remain the Client’s responsibility.

6) Custom Trips: Quotes, Adjustments and Validation

6.1. For a custom Trip, a preliminary quote/itinerary may be provided. The contract becomes binding upon validation (in writing or via checkout) and receipt of the required payment.

6.2. After validation, any change requested by the Client may result in a price adjustment, fees, or may be impossible due to Suppliers’ constraints.

7) Booking Transfer / Replacement of a Participant

7.1. A booking transfer (name change / replacement of a Participant) may be authorized by Planet Snorkeling on a case-by-case basis. Planet Snorkeling will use its best efforts to allow it when possible, without guarantee, in particular due to deadlines and Suppliers’ rules.

7.2. Administrative fees and/or Suppliers’ fees (re-issuance, name change, penalties, etc.) may apply and will be borne by the Client.

7.3. Certain items may remain non-transferable or impossible to change (named tickets, insurance, permits, certain services, etc.), in accordance with applicable rules.

8) Cancellation / Changes Requested by the Client

8.1. Written notice. Any cancellation must be notified in writing (email). The effective date is the date the cancellation request is received.

8.2. Priority rule. Unless explicitly stated otherwise in the Trip Description (including specific fee schedules or different due dates), the rules of this Article 8 apply.

8.3. Deposit / amounts due.

1. a) The deposit is non-refundable.
2. b) When interim payments and/or the balance become due under the applicable payment schedule, they may remain due even in the event of cancellation, in accordance with the fee schedule below.

8.4. Cancellation fee schedule (per person, based on the total Trip price, including “service” add-ons)

For the purposes of this fee schedule, the “total Trip price” includes, where applicable, service-type add-ons purchased through Planet Snorkeling (e.g., flights, extensions, additional transfers, extra nights, additional activities), unless otherwise specified (in particular where certain services are non-refundable upon issuance/purchase under Suppliers’ rules).

Deadlines (D-365, D-270, D-60, D-28) are calculated by reference to the Trip start date.

1. A) More than 365 days before departure (≥ D-365)

The deposit is converted into a credit note valid for 24 months (not refundable in cash).

If an interim payment and/or the balance were paid early, they are refundable, less a fixed $150 per person charge, covering payment/refund processing fees (card/wire/platform) and administrative handling.

1. B) From D-364 until the interim payment due date (e.g., D-270)

Loss of the deposit (non-refundable).

If an interim payment and/or the balance were paid early, they are refundable, less a fixed $150 per person charge, covering payment/refund processing fees (card/wire/platform) and administrative handling.

1. C) From the interim payment due date until D-60

Cancellation fees = deposit + interim payment (non-refundable).

Important: if the Client cancels after the interim payment due date, the interim payment remains due whether or not it has already been paid.

1. D) From D-90 until D-60

Cancellation fees = 75% of the total Trip price (maximum refund = 25%).

1. E) Less than D-60 (D-59 to D-0)

Cancellation fees = 100% (no refund).

8.5. “Product” add-ons (buffs, rashguards, merchandise).

1. a) Product-type add-ons are refundable in the event the Client cancels the Trip.
2. b) Products are delivered in person during the Trip. If Planet Snorkeling is unable to bring and hand the product to the Participant during the Trip, a full refund of the relevant product will be issued, unless otherwise agreed with the Client (e.g., shipping by mail or delivery on another Trip), under the agreed terms.

8.6. Changes requested by the Client. Any change request (dates, options, rooming, extension, etc.) is subject to availability and may result in fees (administrative fees and/or Suppliers’ fees).

8.7. Special requests. Special requests (preferences) are not guaranteed, even though Planet Snorkeling will use its best efforts to accommodate them.

9) Changes / Cancellation by Planet Snorkeling

9.1. Non-material adjustments: the order of steps, schedules, accommodation or equivalent Suppliers, and the exact number of snorkeling sessions may change for weather, safety, authorities’ decisions, logistics, or Suppliers’ constraints. Reasonable changes do not entitle the Client to a refund.

9.2. Material change: if a change is considered material (for example: change of dates, replacement with a substantially inferior service, removal of a key segment of the program), Planet Snorkeling will offer the Client the choice to (i) accept the change, (ii) take an alternative program if available, or (iii) cancel the booking. If the Client cancels due to a material change, Planet Snorkeling will refund in full the amounts paid to Planet Snorkeling.

9.3. Cancellation by Planet Snorkeling (other than Force Majeure): if Planet Snorkeling cancels the Trip for a reason other than Force Majeure, the Client may choose (i) to reschedule to an alternative date if available, (ii) an equivalent replacement solution if available, or (iii) a full refund of the amounts paid to Planet Snorkeling.

9.4. If a minimum number of participants applies, it is specified in the Trip Description (including any decision date, if applicable).

10) Third-Party Suppliers

10.1. Suppliers are independent and may apply their own terms (limitations of liability, safety rules, baggage rules, medical requirements, etc.).

10.2. The Client/Participant agrees to comply with Suppliers’ rules.

10.3. We will use best efforts to assist in the event of an issue, without guaranteeing a particular outcome (certain decisions are solely within Suppliers’ control).

11) Health, Skill Level, Safety, Remote Locations

11.1. Trips are designed for experienced swimmers/snorkelers who are in good health and able to snorkel (mask, fins, snorkel) without assistance. By booking a Trip, each Participant certifies that they have no physical, mental, or other condition or disability that could create a danger to themselves or to other Participants.

11.2. Health: we may request health information (questionnaire) and, depending on the Trip, a declaration and/or medical certificate. The Client/Participant must disclose any contraindication or relevant condition (for example: asthma, cardio-respiratory issues, recent injuries) so we can assess suitability and safety measures.

11.3. Equipment: minimum equipment may be required (as specified in the Trip Description). The Participant is responsible for having suitable equipment in good condition, unless stated otherwise.

11.4. Safety authority: briefings are mandatory; for safety and smooth operation, Planet Snorkeling’s tour leader and/or Suppliers’ guides may limit participation in an activity, refuse a water entry, or remove a Participant (without refund) in the event of a risk to their safety or that of others, dangerous behavior, intoxication, failure to follow instructions, or harassment.

12) Code of Conduct & Environment

12.1. All Participants must comply with conservation rules applicable to the natural sites where resorts are located; in particular, fishing, damaging corals, feeding/harassing/touching wildlife, and collecting natural objects (dead or alive) are strictly prohibited.

12.2. Any damage caused by a Participant may be re-invoiced to them by Planet Snorkeling.

13) Insurance

13.1. Planet Snorkeling strongly encourages Participants to purchase insurance covering all contingencies. Trip cancellation or interruption insurance, or “Cancel For Any Reason” (CFAR) travel insurance, should cover cancellation due to Force Majeure, including but not limited to weather conditions, government actions, war, riots, natural disasters, mechanical failures, pandemics/epidemic events, accidental damage related to transportation, and other circumstances beyond the Participant’s control.

13.2. Certain costs (including evacuation) may be very high; the absence of adequate insurance is at the Client’s own risk.

14) Personal Items, Baggage and Valuables

14.1. Baggage and personal items: baggage and personal items (including photo/video equipment, electronics, documents and valuables) remain under the Participant’s care and responsibility throughout the Trip, including during transfers and activities. Planet Snorkeling is not responsible for loss, theft, or damage affecting these items, except where liability cannot be excluded by law. We strongly recommend purchasing insurance covering baggage and personal property.

14.2. Valuables: we recommend keeping documents, cash, jewelry and fragile items in a secure place (for example, a safe when available) and not bringing them to water activities.

15) Tips

15.1. Tips are entirely at the Participant’s discretion.

16) Entry Requirements, Visas, Vaccinations and Formalities

16.1. The Client is responsible for checking, before booking and again before departure, all entry and transit requirements (passport, visas, authorizations, minors, vaccinations, tests, forms, etc.) with the competent authorities (embassy/consulate, health authorities, immigration authorities) for all destinations and stops on the itinerary. The Client is solely responsible for the validity of their documents and compliance with health requirements. Planet Snorkeling shall not be liable for denial of boarding, denial of entry, or any consequence resulting from failure to meet these requirements.

17) Force Majeure

17.1. Definition: Force Majeure means any event beyond Planet Snorkeling’s control that is unforeseeable and unavoidable, making performance of the Trip impossible or unreasonably dangerous, including (non-exhaustive): exceptional weather/sea conditions, natural disasters, fires, epidemics/pandemics, conflicts, civil unrest, strikes affecting transportation, authorities’ decisions/restrictions (border closures, bans, closure of parks/marine areas, etc.), sudden unavailability of essential infrastructure, or any equivalent event beyond our control.

17.2. Consequences: in the event of Force Majeure, Planet Snorkeling may, depending on the circumstances, (i) modify the program (itinerary, order of steps, schedules, activities, equivalent Suppliers) and/or (ii) postpone the Trip and/or (iii) cancel the Trip.

17.3. Refund / credit: the Client acknowledges that in Force Majeure situations, certain services may be non-refundable under Suppliers’ rules (e.g., deposits, permits, named tickets, etc.). Planet Snorkeling will offer the Client, at its option: (i) a refund of amounts actually recovered from Suppliers, or (ii) a credit note of an equivalent amount, usable on a future Trip, under the terms specified when the credit note is issued.

17.4. Calculation of the returned amount: in all cases, the amount returned (refund or credit) is calculated after deduction of (a) non-recoverable payment and/or refund processing fees (e.g., card/platform fees), (b) bank wire fees where applicable, and (c) reasonable administrative fees related to processing the change/cancellation. If no amounts are recovered from Suppliers, no refund will be due (except where otherwise required by law).

17.5. Timing: the refund or issuance of the credit note will occur within 90 days from the date Planet Snorkeling actually receives the funds back from Suppliers.

18) Liability – Reasonable Limitations

18.1. To the extent permitted by law, Planet Snorkeling is not liable for indirect or consequential losses (loss of opportunity, loss of business, etc.).

18.2. Except in cases of gross negligence or willful misconduct, Planet Snorkeling’s maximum financial liability, if any, is limited to the amount paid to Planet Snorkeling for the relevant Trip, net of any non-recoverable amounts already committed/paid to Suppliers, to the extent permitted by law.

18.3. Nothing in these Terms & Conditions excludes any liability that cannot legally be excluded.

19) Chargebacks / Card Disputes

19.1. In the event of a dispute, the Client agrees to contact us first to seek an amicable resolution.

19.2. If a chargeback is initiated without a legitimate basis (proven fraud, proven non-performance, etc.), we reserve the right to dispute it and to claim reasonable associated costs (bank/platform fees, collection costs) to the extent permitted by law.

19.3. A chargeback may result in suspension/cancellation of the booking if necessary.

20) Photos and Videos

20.1. Unless the Participant refuses in writing before the Trip, the Participant authorizes the use of images taken during the Trip for promotional purposes (website, social media, etc.).

20.2. The Participant may object to future use by contacting us; this does not affect materials already published where removal is not reasonably possible.

21) Use of Personal Data

21.1. Personal data collected by Planet Snorkeling is used solely to organize the Trip and to ensure the Participant’s safety, security and well-being during the Trip. If necessary, data will be shared with third-party service providers such as transportation, accommodation and insurance providers who work with Planet Snorkeling to organize the Trip. Data will also be shared with authorities as required by law, regulation, or court order.

21.2. Details are set out in the Privacy Policy.

22) Claims

22.1. Any issue on site must be reported as soon as possible to the tour leader so it can be remedied promptly.

22.2. Written post-Trip claims must be sent within a reasonable time, with supporting documentation.

23) Governing Law & Dispute Resolution

23.1. Amicable resolution: the Parties will first seek to resolve any dispute amicably.

23.2. General rule: to the extent permitted by law, the contract is governed by the laws of Florida, USA.

23.3. Jurisdiction / forum: to the extent permitted by law, the competent courts located in Miami, Florida have jurisdiction.

23.4. Consumer carve-out: if the Client is a consumer and mandatory rules of their country (or jurisdiction rules) grant non-waivable protections, those rules apply and may prevail over the provisions above.

23.5. Arbitration: arbitration is imposed only to the extent it is legally valid; some jurisdictions may restrict arbitration clauses for consumers.

24) Miscellaneous

24.1. Severability: if any provision is held unenforceable, the remainder remains in effect.

24.2. Entire agreement: these Terms & Conditions + the Trip Description + the confirmation + Suppliers’ terms and conditions constitute the entire agreement.

24.3. Applicable version: the version of the Terms & Conditions accepted at the time of booking.